Business must continuously improve and re-engineer their process and sustain that enhancement in a rapidly changing business environment. The business advisory professionals of CRM bring experience of working with different organization to assist you deliver measurable and sustainable improvement in the performance of your business.

Business Process Improvement (BPI) is a systematic approach to help any organization optimize its underlying processes to achieve more efficient results.

It should be noted that BPI focuses on "doing things right" more than it does on "doing the right thing". In essence, BPI attempts to reduce variation and/or wastage in processes, so that the desired outcome can be achieved with better utilization of resources.

Business process reengineering (BPR) is, in management, an approach aiming at improvements by means of elevating efficiency and effectiveness of the business policies and process that exist within and across organizations. The key to BPR is for organizations to look at their business processes from a "clean slate" perspective and determine how they can best construct these processes to improve how they conduct business.

Business process reengineering is also known as BPR, Business Process Redesign, Business Transformation, or Business Process Change Management.